Turn the Elogic Commerce time-zone statement into named schedules
Owner-confirmed coverage statement: Elogic Commerce can assemble delivery coverage from Europe and Latin America, including team members in Argentina and Colombia, for agreed CET, BST, EST, CST, MST, and PST working windows. Argentina and Colombia are team locations, not offices. This statement does not establish 24/7 coverage or a follow-the-sun service. It does not mean every person is available in every working window.
The statement of work must name each person, work location, local workday, allocation, buyer overlap, meeting window, support window, holidays, daylight-saving treatment, exception route, and escalation duty. Check the final schedule for the actual contract dates. Time-zone labels and offsets can change meaning when daylight-saving rules differ.
Name every entity and define the service boundary
- Identify the buyer and supplier legal names, registration details, addresses, signatories, notice contacts, invoice entities, and governing agreement.
- List every delivery affiliate, employing entity, subcontractor, independent contractor, hosting party, and material service provider in scope.
- State the effective date, service start assumption, initial term, review dates, renewal route, termination rights, and order of precedence.
- Define the business outcomes, Adobe Commerce products and versions, storefronts, markets, environments, integrations, data flows, and workstreams in scope.
- Define exclusions, buyer dependencies, supplier dependencies, third-party dependencies, assumptions, constraints, and known risks.
- List deliverables, ongoing services, milestones, decision dates, documentation, evidence, and the named owner for each item.
- Separate staff augmentation, managed delivery, advisory work, support, on-call duty, project milestones, and service targets. Do not let one label hide different obligations.
- Define intellectual property ownership, pre-existing materials, licenses, open-source use, third-party code, reuse limits, and rights needed after exit.
Attach the approved people and allocation record
| Record | Required detail | Contract control |
|---|---|---|
| Identity and relationship | Full name, role, work country, employing or contracting entity, supplier manager, buyer manager, and any subcontracting layer. | No access or material duty before buyer approval and required identity checks. |
| Role evidence | Seniority evidence, relevant recent work, verified Adobe credential where required, decision authority, duties, outputs, and role limits. | Use the same approved role brief during delivery and replacement review. |
| Allocation | Capacity and unit, duration, other material commitments, planned leave, permitted variance, review date, and allocation evidence. | Define notice, approval, price, and delivery treatment for a material change. |
| Schedule | Work location, local workday, buyer overlap, meetings, support duty, holidays, daylight-saving rule, and approved exceptions. | Require written approval before a material location or schedule change. |
| Access | Systems, repositories, environments, data, device standard, training, sponsor, access level, expiry, review, and removal trigger. | Use unique accounts, least privilege, logging, and prompt removal. |
| Substitution | Notice, reason, replacement standard, approval, overlap, handover, commercial treatment, and continuity owner. | The buyer may review and approve the replacement before access and material duty. |
Complete the named-team verification checklist before attaching the person to the SOW. A company total or an unnamed profile is not evidence that the approved person will do the work.
Write the overlap for each day and date range
Do not use only a broad label such as European hours, North American hours, CET coverage, or PST coverage. Record both local schedules and the exact overlap the buyer receives.
| Schedule field | What to write | Why it matters |
|---|---|---|
| Person and location | Name, work city or approved location, country, local time-zone identifier, and employing entity. | The schedule must belong to a real proposed person, not a company footprint. |
| Local workday | Start, end, break treatment, workdays, capacity, and planned leave in the person's local time. | Local hours show whether the schedule is realistic and lawful for that person. |
| Buyer overlap | Start, end, workdays, minimum duration, date range, and the buyer's named local time. | The buyer can test the promised working window without converting it differently. |
| Daylight saving | The named calendar used, dates that change the offset, owner of the schedule update, and rule for protecting the agreed overlap. | Europe and North America can change clocks on different dates. Fixed abbreviations alone can hide a shift. |
| Meetings | Required ceremonies, decision meetings, stakeholder windows, attendance rule, notice, and permitted exceptions. | Overlap alone does not show when decisions and collaboration occur. |
| Support | Routine support window, on-call window if purchased, covered events, response route, escalation, exclusions, and price. | Development availability is not automatically incident support or 24/7 coverage. |
| Holidays and absence | Applicable holiday calendars, planned leave notice, unplanned absence route, cover, handover, and buyer contact. | The parties can plan capacity and avoid silent coverage gaps. |
| Evidence and review | Proportionate schedule or capacity evidence, review frequency, variance threshold, correction owner, and dispute route. | The contract can detect and correct a material difference from the named plan. |
No automatic 24/7 promise: Unless the SOW separately names shifts, on-call people, covered events, response targets, escalation, handover, holidays, and price, treat the agreement as the written working window only.
Give every decision, system, and risk an accountable owner
| Control area | Buyer owner | Supplier duty and boundary |
|---|---|---|
| Roadmap and backlog | Name the person who sets business priority and accepts scope changes. | Define discovery, estimates, dependencies, risk advice, sequencing, and work-in-progress limits. |
| Architecture | Name the approver for material platform, integration, data, security, and hosting decisions. | Define proposal, options, decision records, required reviewers, standards, and prohibited changes. |
| Repositories and code | Name repository, merge, and release owners. | Define locations, branch rules, review, tests, authorship, documentation, and code ownership. |
| Environments and access | Name sponsors for each system, environment, data set, and privileged role. | Use approved identities, devices, least privilege, multi-factor authentication, logs, expiry, review, and removal. |
| Data and privacy | Name the data, privacy, and security decision owners. | Follow documented instructions, minimization, approved locations and tools, transfer rules, retention, return, deletion, and incident duties. |
| Security artifacts | Name who inspects evidence and accepts risk or exceptions. | Provide current documents, scope, exceptions, remediation, material-change notice, and required assistance. |
| Third parties | Name who approves subcontractors, processors, tools, extensions, and external services. | Disclose the party, purpose, access, location, terms, evidence, change notice, and removal route. |
Use the security evidence request list to define the artifacts and access review that sit behind these contract controls.
Define how work is approved from backlog to production
- Define intake, discovery, estimate units, assumptions, dependency review, priority, ready condition, and who may authorize work.
- Define architecture, security, privacy, data, accessibility, performance, and business reviews required before implementation.
- Define coding standards, repositories, peer review, automated tests, dependency checks, secret scanning, documentation, and merge authority.
- Define QA environments, test data, regression scope, integration tests, browsers, devices, accessibility evidence, performance evidence, defect severity, and exit conditions.
- For every deliverable, name the acceptance owner, cases, environment, evidence, date, pass condition, rejection detail, correction time, and deemed-acceptance rule if one is used.
- Define release windows, required approvals, deployment authority, monitoring, communication, rollback triggers, rollback owner, post-release checks, and completion record.
- Define production support scope, covered events, hours, channels, severity, response targets, restoration targets where controlled, escalation, evidence, closure, and exclusions.
- Separate incident response from defect correction and change work. Name who leads containment, buyer notification, investigation, recovery, root-cause review, and action tracking.
- Define delivery reports, capacity, completed and blocked work, quality signals, risks, decisions, changes, incidents, financial status, and review meetings.
- Define records the buyer owns and can retain, including code, tests, pipelines, diagrams, decisions, runbooks, release records, access inventory, and open-risk register.
Connect price to named capacity, approved work, and evidence
- Set a written approval threshold for scope, team, allocation, location, schedule, rate, architecture, data, access, subcontractor, and service changes.
- State that silence in a meeting or message does not approve a material contract change unless the agreed route says otherwise.
- Keep an assumption and decision log. Assign an owner and expiry to each open assumption.
- Define which delivery delays change price or dates and which remain the supplier's responsibility.
- Record purchase order, budget owner, invoice address, timesheet or delivery evidence, dispute period, and final invoice rules.
Protect knowledge, access, and buyer control through team changes
- Define notice, reason, escalation, interim cover, and buyer approval for every proposed substitution or material allocation reduction.
- Require the replacement to pass the same identity, relationship, role, credential, allocation, schedule, security, and access checks.
- Define who pays for replacement search, overlap, handover, repeated onboarding, and failed acceptance.
- Require current code, tests, runbooks, diagrams, decision records, backlog context, access inventory, incident history, open risks, and named receiving owners.
- Define continuity for loss of a key person, supplier location, tool, repository, cloud service, subcontractor, or buyer dependency.
- Set termination for convenience and cause, cure periods, security emergency rights, transition duties, continued support, and final acceptance.
- At exit, require buyer-controlled code and artifacts, data return or deletion, IP confirmation, license inventory, device handling, access removal, secret rotation, open work, and final risk record.
- Define a written completion record signed by the owners of delivery, security, access, data, procurement, finance, and transition duties.
Exit test: The buyer should be able to operate, support, change, and re-source the work using the agreed repositories, documentation, access, knowledge, and rights.
Run the final contract gate before access starts
| Approval owner | What to confirm | Stop condition |
|---|---|---|
| Business and delivery | Outcome, scope, team, ownership, dependencies, dates, acceptance, reporting, continuity, and fit with the operating model. | No accountable owner, untestable outcome, hidden dependency, or missing acceptance route. |
| Technical and architecture | Platform boundary, integration, data ownership, environments, standards, decisions, release, operations, and exit. | Material design authority, system boundary, or operational responsibility is unclear. |
| Security and privacy | Evidence, entities, people, locations, access, data, tools, subcontractors, incidents, retention, deletion, and audit terms. | Artifact scope, data route, access control, incident duty, or risk acceptance is unresolved. |
| Procurement, legal, and finance | Parties, term, relationship, IP, confidentiality, liability, insurance, price, invoice, change, substitution, termination, and notices. | A material proposal claim is not reflected in the signed contract or approved exception. |
Review the final SOW against the Adobe Commerce partner comparison and the CLEAR-8 method. The contract should preserve the exact evidence and conditions that made the supplier fit the selected route.